Toll Free number: 1-877-872-2235

P.O. Box 835

White Marsh, VA 23183-0835  

Frequently Asked Questions (FAQs)

Here are some of the commonly asked questions and their answers.

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Q: Why does my keypad display "no ac"?
A: An alarm panel will normally display "no ac" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

Q: Why is my system not communicating correctly?
A: An alarm system may lose communications for several reasons. The telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Operational malfunctions within your phone company may also be possible reasons for communications failure.

Q: Why does my keypad display "not ready"?
A: Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

Q: What if my system is not working right?
A: Our technicians will be happy to investigate any problems you are having with your equipment. Just call 1-877-872-2235 for any service-related issues.

Q: If I have an emergency, should I call Accel Inc. first?
A: No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touch pad.

Q: I lost my invoice and want to send a payment, what address do I send it to and what should I note on my check?
A: Indicate your account number on the check, along with name and address and send all payments to: Accel Inc. P.O. Box 835 White Marsh, VA 23183-0835